TERMS AND CONDITIONS FOR PROMO ITEMS 

  1. Items paid in full or in part are non-refundable.

  2. Downpayment is required to reserve the item. Full payment is required to start the full production. If a downpayment has been made and the buyer wants to cancel the order, any amount paid will not be refunded. 

  3. If the item is damaged or tarnished within a week, we can fix it at no additional cost, provided that the buyer shoulders the shipping fee.

  4. No refund for any reason—we can accept exchange or repair for any faulty items. Please note that all items are carefully handcrafted, and once pearls are removed from their original string, the item will be considered sold.